What should you think about when designing a Global website URL naming structure?

Just what is the best URL structure for a large corporate international website?

This post first stemmed from a while back, I was looking into the best naming convention for an international website with regard to SEO. For example, sub domain or sub folder? Abbreviation or country name? While working on the global digital strategy it became apparent that this question routed further than search engine optimization. When the digital agency we are working with highlighted a link to the ISO website. In all honesty their website is a pain to navigate so I have used wiki links to highlight my reading. Firstly, here is a link to get up to speed with country codes Wiki – ISO Country Code then there is the Alpha-2 Wiki – ISO 3166-1 alpha-2, 2 character country standardisation you see used in the Nike example below and the Top level domain naming convention we all know and love Wiki – Country code top-level domain. Although the domain naming is based on the ISO standardisation the official 2 character naming can be found on the IANA or International Assigned Numbers Authority notice the official UK TLD is in fact GB.

You will have seen many approaches to naming of URLs while browsing the Internet. When I used to build sites I would always organize sections of the website into folders and if I included a blog or forum I would sub domain them. I had no marketing reason for this, just tidiness! During my days as a Web Manager on eCommerce sites I became far more SEO focused. See a beginners guide to SEO. I shall write another post relative to page content, title URL etc, but in the mean time lets focus on the address bar.

Another consideration is language and how we represent this in our URL, or if we don’t at all. The most popular language abbreviation is again the ISO 3 character code Wiki – ISO 639-3

Look at any international company that identifies a need to have a global presence with local focus;

Nike (look at the sitelinks to see how Nike use sub domains), Addidas (again, look at the sitelinks but also the use of url’s and auto location redirect) and my favorite Apple (Google Search).

They all take on a structure that we can learn a lot from. Maybe something you wouldn’t necessarily think about at a country level. Also, there’s language to think about many content management systems require the duplication of pages in order to deal with language and these pages require URLs. So we now have 2 dimensions, country and language. Obviously there us such a thing as regional domain names but for a company with global presence these should be forwards not separate sites if you are to develop a prominent online presence. So, what do we have? A .com address, country level content needs and a language option.

Country option 1
www.websitename.com/uk

Country option 2
www.uk.websitename.com

The second is my preferred option as it is a well structured index-able page that allows for a language change that is obvious to the reader where they reside without any need for breadcrumb trail listed in your page content. This might look like,

www.uk.websitename.com/eng

Here are a few interesting reads on sub domain vs sub folder or sub directory with varying takes,

SEOmoz – Understanding root domains, subdomains vs sub folders and microsites

Search Engine Journal – Subdomains or subfolders which are better for-seo

Matt Cutts – Subdomains and subdirectories

Your pages might so dynamic that country and language are handled on a single page but this might have indexing and crawling implications by search engines (Id have to research further)

Another consideration to take into account is microsites. They shouldn’t be used for link building and the like but there is often a case. In our particular case these are business cases which is equally as important! No matter how passionate you are about your personal skillset or individual task, respect and align with the companies business needs, this is where your wages come from and while search ranking is number one in your agenda its not someone else’s.

What should you think about when designing a Global website URL naming structure?

Just what is the best URL structure for a large corporate international website?

This post first stemmed from a while back, I was looking into the best naming convention for an international website with regard to SEO. For example, sub domain or sub folder? Abbreviation or country name? While working on the global digital strategy it became apparent that this question routed further than search engine optimization. When the digital agency we are working with highlighted a link to the a title=International Organization for Standardization href=http://www.iso.org/iso/home.html target=_blankISO website/a. In all honesty their website is a pain to navigate so I have used wiki links to highlight my reading. Firstly, here is a link to get up to speed with country codes a title=ISO Country Code href=http://en.wikipedia.org/wiki/ISO_country_code target=_blankWiki – ISO Country Code/a then there is the Alpha-2 a title=ISO 3166-1 alpha-2 href=http://en.wikipedia.org/wiki/ISO_3166-1_alpha-2 target=_blankWiki – ISO 3166-1 alpha-2/a, 2 character country standardisation you see used in the Nike example below and the Top level domain naming convention we all know and love a title=Country code top-level domain href=http://en.wikipedia.org/wiki/Country_code_top-level_domain target=_blankWiki – Country code top-level domain/a. Although the domain naming is based on the ISO standardisation the official 2 character naming can be found on the a title=IANA Domains href=http://www.iana.org/domains/root/db/ target=_blankIANA or International Assigned Numbers Authority/a notice the official UK TLD is in fact GB.

You will have seen many approaches to naming of URLs while browsing the Internet. When I used to build sites I would always organize sections of the website into folders and if I included a blog or forum I would sub domain them. I had no marketing reason for this, just tidiness! During my days as a Web Manager on eCommerce sites I became far more SEO focused. See a a title=Introduction to SEO href=http://glennward.co.uk/2009/04/intoduction-to-search-engine-optimisation-seo-learn-at-lunch/ target=_blankbeginners guide to SEO/a. I shall write another post relative to page content, title URL etc, but in the mean time lets focus on the address bar.

Another consideration is language and how we represent this in our URL, or if we dont at all. The most popular language abbreviation is again the ISO 3 character code a title=Language 3 Character code ISO 639-3 href=http://en.wikipedia.org/wiki/ISO_639-3 target=_blankWiki – ISO 639-3/a

Look at any international company that identifies a need to have a global presence with local focus;

a title=Nike href=http://www.nike.com target=_blankNike/a (look at the a title=Nike sitelinks href=http://www.google.co.uk/search?client=safarirls=enq=nikeie=UTF-8oe=UTF-8redir_esc=ei=PW6TTqvuLIWh8QOPxeHnBg target=_blanksitelinks/a to see how Nike use sub domains),a title=Addidas href=http://www.adidas.com target=_blank Addidas/a (again, look at the a title=Addidas sitelinks and URLs href=http://www.google.co.uk/webhp?hl=en#hl=encp=5gs_id=kxhr=tq=adidaspf=psclient=psy-absafe=offsite=webhpsource=hppbx=1oq=addidaq=0saqi=g-s4aql=gs_sm=gs_upl=bav=on.2,or.r_gc.r_pw.r_cp.,cf.osbfp=8c08631233d8fd66biw=1404bih=769 target=_blanksitelinks/a but also the use of urls and auto location redirect) and my favorite a title=Apple href=http://www.apple.com target=_blankApple/a (a title=Apple Google search href=http://www.google.co.uk/webhp?hl=en#hl=encp=3gs_id=cxhr=tq=applepf=psclient=psy-absafe=offsite=webhpsource=hppbx=1oq=appaq=0aqi=g4aql=gs_sm=gs_upl=bav=on.2,or.r_gc.r_pw.r_cp.,cf.osbfp=8c08631233d8fd66biw=1404bih=769 target=_blankGoogle Search/a).

They all take on a structure that we can learn a lot from. Maybe something you wouldnt necessarily think about at a country level. Also, theres language to think about many content management systems require the duplication of pages in order to deal with language and these pages require URLs. So we now have 2 dimensions, country and language. Obviously there us such a thing as regional domain names but for a company with global presence these should be forwards not separate sites if you are to develop a prominent online presence. So, what do we have? A .com address, country level content needs and a language option.

Country option 1
www.websitename.com/uk

Country option 2
www.uk.websitename.com

The second is my preferred option as it is a well structured index-able page that allows for a language change that is obvious to the reader where they reside without any need for breadcrumb trail listed in your page content. This might look like,

www.uk.websitename.com/eng

Here are a few interesting reads on sub domain vs sub folder or sub directory with varying takes,

SEOmoz – a title=SEOmoz Understanding root domains subdomains sub folders and microsites href=http://www.seomoz.org/blog/understanding-root-domains-subdomains-vs-subfolders-microsites target=_blankUnderstanding root domains, subdomains vs sub folders and microsites/a

Search Engine Journal – a title=Subdomains or subfolders which are better for-seo href=http://www.searchenginejournal.com/subdomains-or-subfolders-which-are-better-for-seo/6849/ target=_blankSubdomains or subfolders which are better for-seo/a

Matt Cutts – a title=Subdomains and subdirectories href=http://www.mattcutts.com/blog/subdomains-and-subdirectories/ target=_blankSubdomains and subdirectories/a

Your pages might so dynamic that country and language are handled on a single page but this might have indexing and crawling implications by search engines (Id have to research further)

Another consideration to take into account is microsites. They shouldnt be used for link building and the like but there is often a case. In our particular case these are business cases which is equally as important! No matter how passionate you are about your personal skillset or individual task, respect and align with the companies business needs, this is where your wages come from and while search ranking is number one in your agenda its not someone elses.
p style=text-align: center; /p

Summary of my Online Digital Marketing reading for 2010 as Tweeted via Twitter

Website Optimisation

RT @seohimanshu Two Powerful ways to reduce bounce rate http://bit.ly/hSc5E0 #bounce #rate #google #analytics
20 Ways to Make Money Blogging in 2011 dotsauce.com/2010/12/21/20-… via @DotSauce
Ultimate list of landing page conversion optimization tools raventools.com/blog/the-ultim… via @RavenTools #CTA
6 tips for an effective ‘call to action’ – Small Business Blog from Microsoft – Site Home – TechNet Blogs : http://bit.ly/houNMG
RT @unbounce Your Landing Page Sucks! Here are 10 Examples That Don’t… http://bit.ly/glRcyl
Ultimate list of conversion optimization tools raventools.com/blog/the-ultim… via @RavenTools
Landing Page Ideas To Explode Business http://shar.es/0zSTV
An introduction to Google Webmaster Tools glennward.co.uk/2010/03/an-int… @glennmward #SEO #glennward posted 17.03.80
7 ways Google Analytics can help when redesigning your website – iCrossing http://bit.ly/dC9TBK

Digital Advertising

6 Predictions for Digital Advertising in 2011 mashable.com/2010/12/21/adv… via @mashbusiness @mashable #DigitalMarketing #DigitalAdvertising
Marketing Strategy Planning managersblog.net/marketing-stra…
Europe’s concerns over behavioural advertising intensify | News | Marketing Week marketingweek.co.uk/disciplines/di…
How to turn consumer inaction into action: five tips econsultancy.com/blog/6673-how-… via @Econsultancy
Integrating marketing activity across all your channels: a #JUMPchallenge post econsultancy.com/blog/6632-why-… via @Econsultancy
Interesting post – 6 Best Practices for Developing a Mobile Marketing App in 30 Days. http://hub.am/avsVok

SEO

The Top 10 Internet & Search Marketing Trends for 2011 | Web SEO Analytics http://bit.ly/eWCxbx
Blog commenting useful for SEO? http://bit.ly/c9L7oP #seo #sem #keywords
RT @sejournal 2011 SEO and Social Media Checklist | Search Engine Journal http://bit.ly/dMFtnT
Web 2.0 : SEO : ERP : CRM : SCM : Software: SEO Via Updated Content – Affect Google Rankings? http://j.mp/fXrv0V
Seven Free SEO Tips to Boost Your Site’s Traffic – http://b2l.me/avfzum
Intoduction to Search Engine Optimisation – SEO Learn at lunch glennward.co.uk/2009/04/intodu… via @glennmward #seo
RT @crearegroup Will Google TV impact SEO? http://bit.ly/9qciER
Currently reading Drive traffic increase conversions http://www.terry-heffernan.info/drive-traffic-increase-conversions/1156/173/
Beyond SEO, getting the right traffic for your product glennward.co.uk/2009/06/beyond… @glennmward glennward.co.uk #SEO

PPC

ppc campaigns organic search results vs the paid ones http://bit.ly/efEpu2 #ppc #search
PPC Blunders- Know, Avoid And Earn http://bit.ly/fWTnV6
Understanding the science of PPC digital marketing – Make Pay Per Click work for your business glennward.co.uk/2009/11/unders… via @glennmward #ppc

Analytics

Text analytics: a key trend to watch over the next three years | Forrester Blogs http://bit.ly/ggdccY
New blog post: Monitoring your B2B online marketing efforts using Custom Reporting in Google Analytics http://bit.ly/eMurEg
Web Analytics – Art or Science? http://bit.ly/DmkuQ via @jonnylongden
Introduction to Google Analytics and other website analytical tools glennward.co.uk/2009/11/introd… via @glennmward #seo #google #analytics
Tracking social media conversions using Google Analytics http://dld.bz/y76R
Tracking HTML5 Video with Google Analytics (and goodbye to Flash) | Elisa DBI http://bit.ly/aRFYz8

Social Media

Revolutionize Your Social Media Strategy In 2011- 39 Useful Tips To Follow http://bit.ly/ftPwDe
Email is dead. Long live email. gfktechtalk.com/2010/12/07/ema… via @GfKTechTalk #facebook #email #gmail #socialmedia
Social Commerce: Active Social Media Users Say Companies Can Do More with Social Networks http://bit.ly/9eJ1hM
RT @infinigraph Fan Value, Customer Loyalty and Social Conversation http://post.ly/15PwB
RT @bulletproofmar: Get your visitors to buy by pressing the right emotional buttons. #B2B social media #Digital http://bit.ly/8tABRR
Currently Browsing: Social Media Exposure: Better Than Ads and Cheaper, Too. http://is.gd/fR2Mg
Good set of simple social media marketing rules! RT @GreenBuzzAgency 8 Rules: Marketing in the Music Industry http://bit.ly/9u1kMv
Why social media needs to learn the marketing basics econsultancy.com/blog/6516-why-… via @Econsultancy
RT @GreenBuzzAgency Using Facebook as a Strategic Marketing Channel http://bit.ly/bJJnD6

Misc

10 Cloud Computing Expectations for 2011 – http://bizcloudnetwork.com/2010/10-cloud-computing-expectations-for-2011/
Consumers are moving to the cloud, time for the music industry to follow gfktechtalk.com/2010/12/10/con… via @GfKTechTalk #music #cloud #download
RIM boss challenges Apple’s HTML5 video claims | NetBenefit Blog http://bit.ly/aAJtuC

Establishing your online voice, blogging and your readership

My good friend Merrin Wake emailed me the other day for some advice on getting traffic through to her blog secretsofmotherhood after reading a few pages I established that identifying the readership in this situation would be slightly different than I am used to as the users are not business users and not consumers. Merrin said that the blog was set up with social media tools, in this situation is key to go an extra mile when talking to your readers. Establish your voice and create conversations with your readers, this way passive absorbers of your information start to become your brand advocates. It only takes a couple of power users of your website pushing your message to feel like you have a mini marketing team working for you and you are laying down the foundations to facilitate some viral marketing.

Remember that no two people browse the Internet in the same way! We all have our favorite platforms, our favorite browser plugins and we all use social media in different ways so make sure your blog caters for as many of these people as possible not just your preferences. Share buttons with limited clicks is essential for the reader to spread the word. Subscribe Fields for those who wish to be sent a email digest.  Follow and Like Buttons for those who passively watch you through social media platforms. RSS feeds (in particular Feedburner) for those who will watch you from their email client.

Link exchange,
Obviously, search engine optimization should be at the for front of your mind not just during site design but on every post, every keyword and every heading. Link exchange is vital to your SEO and I don’t just mean sending out annoying emails to similar sites asking to swap links I mean, where are your potential readers? Are they on Facebook? If so, have they joined a group in which you can start a discussion that links back to your pages, can you get them discussing and spreading the conversation to various other platforms such as digg, delicious, yahoo buzz etc? Inbound links are important not just for traffic but also for search engine bots to find your site. Outbound links have to quality sites have similar effects.

The paid way
If your site is making some money then the quick way is to incorporate some pay per click adverting or direct advertising on websites you would like to be seen. There is an art to this so don’t take it on lightly but here are some starting points to get you thinking. See my Digital Marketing posts.

Digital Marketing Strategy – What should and shouldn’t you be doing

Also see,
Introduction to Search Engine Optimisation
Beyond SEO – The right traffic to your site
An Introduction to Google Webmaster Tools
Introduction to Google Analytics and other website analytical tools
Introduction to Pay Per Click Campaigns
PPC Pay Per Click Marketing and purchase process
Integrating online video into your digital marketing strategy

One of the biggest issues companies face with their marketing at the moment is the “because I can” attitude. Social media platforms has made it very easy for Joe Bloggs to set up a Facebook Page, Start a Twitter account etc without first considering what you are setting out to achieve or does it really fit into the marketing strategy for that particular brand, product, service or industry.

The aim of this post is to encourage you to stop and think before leaping head first into an arena that is far more complicated than copying and pasting content into online spaces.

I’ll firstly start by simplifying how I see Digital Marketing and please bare in mind this is not taking into account traditional Marketing metrics or an individual companies Marketing strategy which also should be taken into consideration when addressing that should I, shouldn’t I? question.

The above shows my idea of a rough guide to the nuts and bolts that build up your Digital Marketing Strategy. Note, one is nothing without the other supporting it.

A video is merely a file sitting on your computer until you give it a platform and a means to be spread by it’s viewers and this is the case with all your content be it news articles, data or PR. As I mentioned it has become increasingly easy for Joe Bloggs to set up a Facebook page, start a Twitter account or post something to YouTube but pause for a second and ask yourself does this “because I can” attitude to marketing really satisfy your marketing objectives? Ask yourself a few key questions and at the same time refer back to the marketing and branding strategy, business development objectives, PR efforts etc does setting up numerous social media accounts that remain dormant really let your clients know you understand social media? No, not really! Does multiple versions of you companies graphics and variations on messages increase and improve you brand awareness amongst your clients? No, it probably damages your brand!

The message is, understand what it is you are doing and choose the right nuts and bolts that support your pre existing strategies, don’t do things because it’s easy, you can or because everyone else is doing it!

An introduction to Google Webmaster Tools

Also see,
Introduction to Search Engine Optimisation

Beyond SEO – The right traffic to your site
An Introduction to Google Webmaster Tools
Introduction to Google Analytics and other website analytical tools
Introduction to Pay Per Click Campaigns
PPC Pay Per Click Marketing and purchase process
Integrating online video into your digital marketing strategy

Webmaster tools provides a window into how google sees your site. Webmaster tools shows you how many pages in your sitemap are indexed in the Google directory, if your site and it’s pages contain errors, internal and external links, site crawls, page rank etc. Use this set of information for constant monitoring of your site especially if your websites information changes on a regular basis. Also use it to continually improve your sites Search Engine Optimization and improve the page rank.

Site Configuration
Sitemaps are your list of sitemaps that you have under that webmaster tools account, URL’s Submitted are all the URL’s in you sitemap that have been submitted to Google and URL’s indexed are the pages that have been submitted by Google to their directory.

Your site on the web
A very powerful tool is the search terms and positions you achieved that didn’t necessarily lead to a hit Top search queries. This adds a new dimension allowing you to see the search terms that are performing well and the pages that might need attention in order to entice visitors. There are other powerful tools on the Internet that provide similar information but webmaster tools are easy and accessible. Links to your site provide a quick snapshot of the links in the Google directory that link to your pages, note: this will not include every site on the Internet as you will see by having a look at you traffic sources in Google Analytics. Keywords is a quick look at what the Google Bot has picked up as your most frequently used words and terms on your site and should reflect the content you wish to promote. Internal links should include the majority of the hyperlinks that link to pages within your site.

For SEO improvements the Diagnostics Crawl errors are useful to identify dead links, page errors, not founds, unreachables etc. Always try and keep these down to zero if it’s possible on your website.

As I mentioned, there are many detailed softwares and sites that perform these functions, see my links page under SEO for more details.

Sitelinks are established by google, you may have seen them under the brief description in search listings. Once established you have the option to remove the irrelevant links, for example, your contact us may be identified as one of your sites most frequently visited page but is not necessarily the landing page you want listed in your sitelinks.

Introduction to Google Analytics and other website analytical tools

Also see,Google_Analytics
Introduction to Search Engine Optimisation

Beyond SEO – The right traffic to your site
An Introduction to Google Webmaster Tools
Introduction to Google Analytics and other website analytical tools
Introduction to Pay Per Click Campaigns
PPC Pay Per Click Marketing and purchase process
Integrating online video into your digital marketing strategy

Google Analytics is an absolute gem of a tool and can be used to make accurate business decisions regarding your advertising activities and marketing objectives. It will provide an opportunity to see what is working and what is not working in order to better utilise budgets and redistribute your spend and efforts.

It should pointed out that while Google Analytics is a great free tool, it should be cross referenced against other analytical software such as AWStats (free and installed on most hosting packages) or more professional software such as Omniture or Webtrends as data sometimes can be slightly conflicting.

It is also important to understand your objectives before you start your analysis. If you are approaching from an SEO point of view then the data you receive from the visitors of your site is as important as the data from the visitors you don’t achieve. Use services such as Googles Webmaster Tools or SEMRush to take a look at the information about where your site achieved a search engine placement but did not achieve a visit. More on this in another post.

If you are not familiar with the terms associated with web traffic then please see the summary below before reading on.

Once you have established your objectives there are two ways I approach the use of the data. Dip in and retrieve the data necessary to conclude the objective or take a look at the site visitors journey.

A site I worked on recently targeted the promotion of a trade in a specific vicinity from the trading address. Using analytics we were able to take a quick look at the geographical data by choosing visitors > Map overlay to see where the hits were coming from. In consequence the area the PPC campaign targeted was refined, reducing spend on clicks and improving conversion rates. Outside of the world of the web this data also facilitates decisions made about other geographical based advertising. A reasonably high spend on directory advertising was proving to have comparatively low conversion rates so the budget would be better distributed in areas producing sales. This is applicable for small and large business, with higher traffic websites you will have more data to play with and in turn a bit more digging to do but the cost savings are greater and overall turnover should far exceed the investment in getting it right.

So, let’s take a look at the journey I mentioned earlier. Although it can be very difficult to track one visitors journey through the website (unless you have software such as LivePerson) it is possible to retrieve enough data to make informed decision. This is technique I developed while working at a very high traffic retailer in order to make recommendations about advertising spends both on the Internet and in the real world. The basics of the journey is as follows

Referral > Landing page > Most popular pages > Exit Page > External links

This collection of data alone can answer a multitude of questions. Referrals, can quickly answer the question of whether some of your paid marketing is worth the spend, you will often see hits directly from mail sites so to some extent you can monitor your mailshots. Where you might struggle to monitor the effect of your advertising from print media or anything without a direct link. There are a few ways around this and I’ll give you a hint, creating unique landing pages to your advertising allows you to track how many hits you obtain from, say a flyer. Possibilities also arise in usability, pushing your visitors to specific parts of the site based on what you know they have come to find.

Landing pages are good for monitoring where traffic has come from but also provide a window into what is appearing high in search engines or popular pay per click search terms. Organic traffic to certain landing pages shows these are probably the most optimised pages satisfying more unique search terms. Check your search engine placement using webmaster tools, use this information to improve other pages and products.

The pages that receive the most hits Most popular pages might be highly optimised but also may reveal good usability and navigation of the site for example, home pageadvertising, good linking structure. Again this might reveal answers regarding offline advertising.

Exit pages are vital in knowing where your visitor got off. Ideally a thank you page post checkout or the contact us page for a trader. Match this by recording other data, whilst a checkouts provide the facility to monitor conversions, 10 hits or exits from your contact us page followed by 10 phone calls or emails suggests a conversion rate.

External links are as important as internal links and depending on the function of the site, remember that analytics does not drop a cookie so I the visitor leaves the site for more information and comes back google cannot tell you this. External links are especially good for sites providing information, sites with adverting, sites with sister sites and products.

Bare in mind that journeys can only be measured between two places, if a visitor hyperlinks to another page on your site then google can track the time spent on the first.

Organic Search – This is the natural search traffic obtained through the websites indexed pages on a search directory. For example, the left hand side of google.

Paid Search – This is search traffic from the adverts that appear on a search engines page. For example, Pay per click campaigns.

External / Internal links – External links are the links on the the website that link to another site. Internal links link to pages within the site.

Traffic Sources – Is a bracket heading for all the traffic sources that can be measured by Analytics.

Conversions – Are the traffic that can be measured and acheive a sale or appropriate call to action.

Conversion Rate – Are measurements on how many conversions achieved compared with number of visits. For example, a search term acheives 10 visits and 1 sale, this will produce a conversion rate

Landing Page – Is the first page at which the visitor arrived at the site (not always the home page)

Exit Page – Is the page at which the visitor leaves your site.

Understanding the science of PPC digital marketing – Make Pay Per Click work for your business

Also see,Google_Adwords_Logo
Pay per click marketing and purchase process

I’m often approached for some pointers in the area of Pay Per Click advertising and I start by explaining how varied the subject can be. I often read Googles guides, and other readings but don’t reach the end a whole lot wiser as every Microsoft_adExcellenceindustry, every product even time of day, week or the weather effects a large campaign. I have decided my new advise approach should therefore be, how to not get PPC Marketing or advertising wrong rather than how to get it right.

So, where to begin? Let’s start with the setting up of the campaign as this is where you will begin. A common mistake from the outset is to follow all of Googles recommendations and have your advert appear for every associated word that refers to your product. It is good to tYahoo_Search_Marketinghink of every combination of words your customer might search but be careful not to include to broader terms especially if you do not stock the full range yourself. A brand that has a huge product portfolio will generate traffic but if you pull traffic through for broad terms there is no guarantee you will have to specific product at the specific price your potential customer is looking for. Broad terms often result in a low conversion rate. Having said this in an uncompetitive market this will be another story.

Ok, we’ve targeted our specific customer looking for a specific brand and a specific product in that brand range, the next thing they see is our advert on the right hand side / top of the search engine. All too often retailers go for a catch all advert for their entire campaign. This poses two problems, firstly, most customers want to know at the search engine stage if the retailer has the product and so this approach might lead to no click at all if a competitors advert supplies the required data. Secondly the customer clicks on your advert unsure as to what they might find, browses your site for a short while and then leaves, resulting in low conversion rates and a high spend. The odd wasted click here and there may seem insignificant on a small account but I have handled accounts from between a £500 to £2000 weekly spend, if these clicks aren’t turning into sales then you will soon be running at a loss.

Usability doesn’t just become important when the potential customer reaches your site, you are dealing with a savvy shopper that doesn’t wish to continue searching once on your website. You have used the right keywords, captured them with a good advert now clinch the sale by presenting them on a landing page with the product they’re after and at a competitive price.

Rather than just looking to the Google keyword tool as this will bombard you with every possible combination of key words know to man (well computer) you should use webmaster tools, google analytics and other 3rd party sites or tools to influence your choice of keywords. More detail on these in a later post.

All of the above should be done with measured targets in mind. Without bench marks there is no guarantee you are achieving a good ROI. I always stand by that PPC marketing is a short term fix and that the foe the bulk of the advertising or sales should not rely on PPC Campaigns. Your Pay Per Click should run alongside your SEO campaigns and other digital marketing, targets and goals should be set that work in synergy with a view to improve organic search conversions and digital marketing with a higher ROI. Remember some of the most innovative digital marketing costs virtually nothing.

If you have a large AdWords spend be sure to make use of your Google account manager, they are only at the other end of the phone and will work with you to improve your campaign. Be sure to provide a clear brief and if you doubt that they completely understand you brand do not ask them to make ad hoc adjustments to the wording of ads. They are extremely useful for performing repetitive time consuming jobs. Alternatively you can speed up your editing by using tools such as Google AdWords Editor, you can have more control over your adverts and if you are a whizz with exel can export and import files allowing you to work in a more familiar format.

Just a taster for now! But do ask more specific questions and I shall rage on additional posts.

Beyond SEO, getting the right traffic for your product

Also see,
Introduction to Search Engine Optimisation
Beyond SEO – The right traffic to your site
An Introduction to Google Webmaster Tools
Introduction to Google Analytics and other website analytical tools
Introduction to Pay Per Click Campaigns
PPC Pay Per Click Marketing and purchase process
Integrating online video into your digital marketing strategy

You may often wonder why you might get such a high bounce rate on your websites pages and how you can improve this. For those who religiously follow their web analytics and spend time and money on ppc accounts, understanding your organic traffic can also help improve the quality of your traffic. When I first started to look into search engine optimisation I presumed it was all about achieving perfect accessibility, perfect code and checking in an seo browser to make sure your title, meta, and content achieved 100%. I later moved into the world of ecommerce and realised that it’s all very well being optimised, but it was as important,  if not more so to be achieving high positions for the right search terms and following this up with content. A real life example I  thought about recently, came about when walking past a little arcade that contained a computer shop / repairer. In the window he had placed a remote controlled helicopter. I went in and asked if he had any more helicopters to which he replied, ‘no… I just put that in the window to get people through the door’. My point is that the likilyhood of someone in the market for a helicopter is unlikely to just pop in and want their computer fixed or to buy a stick of ram. So, this is where it gets even more time consuming and complicated, whilst you think about all the points made in the introduction to search engine optimisation, you must also be thinking about the copy on the page and the words you use. For this reason, it always baffles me when companies offer to come in and optimise your site, unless they completely know your product and industries, they will optimise your site but you will attract all the helicopter buyers!

So, you will develop your own technique to get the balance right, you will often have no choice on the content of your page if you are running somebody else’s site, but you must insist on the freedom to rewrite the content. Use google adwords keyword tool to assess the key words you have used and use the traffic estimator to best drive traffic. Once you have your content choose the highest traffic drivers (keywords) to build into your h1 tags, follow this up with a similar technique for the page title, then for now copy this page title into your meta description. Based on your choice of keywords for the page content, copy 5 to 10 of the most used AND most relevant to your site into the meta keywords. Don’t make the mistake of listing as many possible keywords as you can think of into the meta keywords this will have the opposite effect and google will see it as spamming. Give it a few days and check the site in domain tools to see how each individual element we have just talked about scores. Once you start tweaking things, monitoring is extremely important, record your figures and make one change at a time, if you see an improvement then implement it site wide. If you see things get worse you know what had this effect and you can change it straight back.

Intoduction to Search Engine Optimisation – SEO Learn at lunch

Intoduction to Search Engine Optimisation – SEO Learn at lunch

Also see,
Introduction to Search Engine Optimisation
Beyond SEO – The right traffic to your site
An Introduction to Google Webmaster Tools
Introduction to Google Analytics and other website analytical tools
Introduction to Pay Per Click Campaigns
PPC Pay Per Click Marketing and purchase process
Integrating online video into your digital marketing strategy

Search engine optimisation is now far more than putting some keywords into a page and mimicking them in your meta data. Search engines have brains and combine a whole heap of site tests in order to assess where your site should appear on the search results.


Most importantly, it is vital that the content in your page is correct and reflects the pages purpose, this is not just in the text but also, the images should be named accordingly to reinforce the content and ALT Tags used to aid the visually impaired user. A good example of this would be a product on an ecommerce site. The product has a brand, possibly a model and what it is. This text will no doubt be on the page but the search engines will check the pages images to see if it matches the content and so imagery should be named accordingly.


ecommerce_product

In this example the image should be named Dakine_101_Rucksack.jpg the underscores allow the search engine to see the text as separate words and therefore understands exactly what it is. The ALT Tag should read Daking 101 rucksack.


Approach – Assessing the site

A good place to start is to access the site. I use Domain Tools to get an initial overview of how the pages are scoring and the Alexa page rank gives you an idea of your website overall placement out of all the websites in the world (more detail on the Alexa site) I then move onto the SEO Browser located on the right hand side of the whois lookup on domain tools.


domain_tools1


By clicking on here you will get to see how a search engine views the site and what the true content looks like. In the top right hand corner you will see a percentage score for the site. By clicking on the I button on the top left of the browser you will see a break down of the score and what needs improving in order to achieve 100%


seo_browser

The SEO Optimisation notes on this page are broken down into the following categories; Meta, General, Keywords, Composition, Links, Images and Terms. All are very important and getting everything right will result a massive shift in search engine placement.


seo_browser_results

Note: Achieving 100% on this assessment is all well and good and is quite easy to do but the score must reflect your initial copy, content or purpose for the website. Getting this wrong will not attract your target audience and even run the risk of being seen as a spam site.


As touched upon earlier search engines are also very conscious of accessibility for disabled visitors. The Images category in the SEO Browser reflects some possible issues such as alt tags (alternative text) missing and also images not having height and width attributes assigned within the html.


At this point I would move to the W3C (Web Standards) website and use there tools to check the page for accessibility and also for correct use of html. The Markup Validation Service will identify missing code (often accessibility issues) and also errors in the code. Again two identical sites one with errors and one without would affect the websites position on the search engine.


markup_validation_service

Using Google as a benchmark is always good as search usage figures of their competitors does not even come close to that of Google, as you can see using analytical software on any website. To begin with, installing Google toolbar to your web browser will allow you to see the Google page rank of every page you visit marked out of 10. This is not only useful in accessing your own page but also that of your competitors.


google_toolbar

For far more detail on page ranks and how they are achieved you can also use the webmaster tools in your Google account. The webmaster tools are generated when your Google sitemap is submitted and pages are indexed on the Google database. This service provides various assessments broken down into the following categories, Overview, Settings, Diagnostics, Statistics, Links, Sitemaps and Tools.

This sitemap should not be confused with a sitemap page within a website. These pages are designed to ensure there are link trails throughout your site and do help the spiders navigate your entire site but are not used to index your site on a search engine.


google_account

Sitemaps in another session!!


Note: Similar sitemap submissions are necessary for other major search engines including yahoo and msn.


So… knowing what we now know and lets say we have applied all our changes to improve naming conventions, errors, accessibility etc, how do we climb the search engines?


I like to work backwards and reinforce what we have already achieved. At this point it’s good to know and assess where your existing traffic is coming from. This can be easily identified with Google analytics or AWStats. and allows you to identify the terms that users are searching for and arriving at the site. With this information, greater density of keywords and terms can be added further in the copy and stressed back through the meta data page title etc as identified with our earlier tools. Also it is useful to quickly identify keyword and term frequency, a useful site for this is LinkVendor words appearing a number of times within a page are not always used in the Meta keywords, description and title and as a search engine does not understand subject matter these words should be considered. Finally, and this is one of my favourites SEMRush formally known as seodigger. Pop your domain name in here and it will reveal loads of search terms, where you appear on Google for each term and the traffic they generate. SEMRush are now providing the same for adwords keyword terms.


It is also good practise to look at your Google Adwords and your Google organic traffic as a cost saving exercise for your Adwords account and also to identify terms to work into your natural traffic sources but that’s a whole other project.


Final Thought – All this is useless if you make a number of changes at the same time as you will not know which has worsened or improved your placement also unless you monitor your progress you have no means of knowing if it is working.


Useful Tools

www.domaintools.com

www.alexa.com

www.google.com

www.linkvendor.com

www.semrush.com

www.wholinks2me.com


Also available from my head.

Sitemaps, PPC Campaigns, Analytics, quality linking, usability,