Google | Glenn Ward

Improve your searches – search engine tips and tricks

Many people still search one or two keywords and trawl through endless list of results in a search engine. Beyond the provided filter tools there are many tips and tricks to finding what you want quicker. Ever see the keyword you searched in the summary but arrive at page with 20 feet of scrolling. Hit Control F and search that page for that word and be there in seconds. Use and image search and come across sites that you wouldn’t usually have found.

The bulk of this post is about the little tips and tricks when actually entering text into the search bar.

Phrase search (“”) Use exclamation marks to make more than one keyword a phrase, the results shown will be results where these two words appear next to each other.

Site Search Site search is great for finding something you know appeared on a particular site. Often this search delivers better results that some website own search. Jus type site:thewebsite.com and then the keywords to only search one site.

Filetype Search As per site search but the results are specifically files with the file extension you specify, for example chocolate sweets filetype:pdf

Exclude a keyword (-) No brainer!

Wildcard Search (*) This constitutes anything and then your search term. If you only remember some of what you want to search use the wildcard, for example * sweets results in all types of search with a word then sweets.

Exact Search (+) Means that both your words must appear in the results, for example chocolate + sweets.

PPC – Pay Per Click Marketing and Purchase Process

Also see,
Understanding the science of PPC Digital Marketing

The other day I did an hour session on the use of Google Adwords and like most of my explanations related it back to conventional marketing practises and thinking about purchase process.

So, it is an extremely large subject and some might say its an art to perfect pay per click for a particular industry, product or brand. For more specifics on keywords and your campaigns see this article. If you break it down to it’s absolute basics and suggest some theory that could be applied to any campaign and in fact could be used to refine or revisit your existing campaign. The aim is to pick up your potential customer from an online space where you know they are specifically looking for something. Your advert should then suggest to them that you have what they are looking for, in as few steps as possible the customer will arrive in front of your product where they will find the right price and enough information to make a purchase decision. Of course it’s not that simple, product awareness often happens way before the online experience, the competing ads on the search engine may grab their attention more, they might feel you have the right price but not enough information to make an informed purchase decision or visa versa, they might research the product on your site but purchase from the cheapest vendor, they might even drop out during the checkout process. The point is that the drop out could occur at any point in the purchase process and so they are many important aspects to consider when designing your pay per click adverting and it’s not just about cleverly chosen key words and advert. You should also be looking at your SEO, landing pages, website content, price reviews, targeting, the list goes on! One is not successful without the other so think of PPC as a small part of your Digital Marketing Strategy.

I’ve written some beginners guides to SEO to here, which should also help with your landing page content.

An introduction to Google Webmaster Tools

Also see,
Introduction to Search Engine Optimisation
Beyond SEO – The right traffic to your site
An Introduction to Google Webmaster Tools
Introduction to Google Analytics and other website analytical tools
Introduction to Pay Per Click Campaigns
PPC Pay Per Click Marketing and purchase process
Integrating online video into your digital marketing strategy

Webmaster tools provides a window into how google sees your site. Webmaster tools shows you how many pages in your sitemap are indexed in the Google directory, if your site and it’s pages contain errors, internal and external links, site crawls, page rank etc. Use this set of information for constant monitoring of your site especially if your websites information changes on a regular basis. Also use it to continually improve your sites Search Engine Optimization and improve the page rank.

Site Configuration
Sitemaps are your list of sitemaps that you have under that webmaster tools account, URL’s Submitted are all the URL’s in you sitemap that have been submitted to Google and URL’s indexed are the pages that have been submitted by Google to their directory.

Your site on the web
A very powerful tool is the search terms and positions you achieved that didn’t necessarily lead to a hit Top search queries. This adds a new dimension allowing you to see the search terms that are performing well and the pages that might need attention in order to entice visitors. There are other powerful tools on the Internet that provide similar information but webmaster tools are easy and accessible. Links to your site provide a quick snapshot of the links in the Google directory that link to your pages, note: this will not include every site on the Internet as you will see by having a look at you traffic sources in Google Analytics. Keywords is a quick look at what the Google Bot has picked up as your most frequently used words and terms on your site and should reflect the content you wish to promote. Internal links should include the majority of the hyperlinks that link to pages within your site.

For SEO improvements the Diagnostics Crawl errors are useful to identify dead links, page errors, not founds, unreachables etc. Always try and keep these down to zero if it’s possible on your website.

As I mentioned, there are many detailed softwares and sites that perform these functions, see my links page under SEO for more details.

Sitelinks are established by google, you may have seen them under the brief description in search listings. Once established you have the option to remove the irrelevant links, for example, your contact us may be identified as one of your sites most frequently visited page but is not necessarily the landing page you want listed in your sitelinks.

Mobile Technology drives regular websites to use location data on their pages

I noticed the other day while looking online at the Cineworld website for local Cinemas that they had started to use location data in their web pages. I was on my iPhone and as I hit the Cinemas page the iPhone asked if it use my location. without physically entering a postcode or location the website displayed 3 closest cinemas. In this case I’m confident the website accessed the iPhones GPS hardware but as I discovered after a short Google, Geolocation browsing is just around the corner and uses IP address data to locate your position. I was quite surprised at how accurate this actually was, try Firefox Geolocation to see for yourself, also try out Google Latitude.

Despite in the example above, saving you one step in your browsing, making browsing and locating the data you need more efficient. Geolocation browsing has marketing and advertising implications. Like PPC Advertising with ability to target customers with specific advertising based on location, allowing websites to have your location data will mean the the adverts you will be presented with will be more likely to be of interest to you. From an advertisers point of view such as affiliate programs etc adverts will be served up more efficiently and improve conversion rates.

With websites such as Facebook and Browsers holding shed loads of information about you, Targeted Marketing is made easier and easier for advertisers. Already, as you browse through Facebook you will only see adverts based on your interest and keywords. Geolocation in browsers will make this more accurate and on the bright side, advertising won’t be so imposing on users as they surf the Internet. What’s next? instead of analysing your traffics data after they have visited you site, could you inteligently assess users as the page loads and dynamically serve up your pages based on their profile?

Also see post on Analytical Software.

Live Twitter results in Google Searches, potentially huge for your sites traffic

You might have noticed over the last few days on popular google searches that you are starting to get live Twitter feeds part way down the results. Google are rolling this out gradually but think of the possibilities. Topical Tweets and links will be getting instant first page google listing and in real time, the most up to date results on the page. Obviously this is open to abuse but the concept is great. Instantly the reach you have to your potential audience massively grows in size far beyond that of just the millions of Twitterers. I would be keen to see how this shows up in analytical software and if these links benefit your sites link building and link juicing in any way.

Introduction to Google Analytics and other website analytical tools

Google Analytics is an absolute gem of a tool and can be used to make accurate business decisions regarding your advertising activities and marketing objectives. It will provide an opportunity to see what is working and what is not working in order to better utilise budgets and redistribute your spend and efforts.

It should pointed out that while Google Analytics is a great free tool, it should be cross referenced against other analytical software such as AWStats (free and installed on most hosting packages) or more professional software such as Omniture or Webtrends as data sometimes can be slightly conflicting.

It is also important to understand your objectives before you start your analysis. If you are approaching from an SEO point of view then the data you receive from the visitors of your site is as important as the data from the visitors you don’t achieve. Use services such as Googles Webmaster Tools or SEMRush to take a look at the information about where your site achieved a search engine placement but did not achieve a visit. More on this in another post.

If you are not familiar with the terms associated with web traffic then please see the summary below before reading on.

Once you have established your objectives there are two ways I approach the use of the data. Dip in and retrieve the data necessary to conclude the objective or take a look at the site visitors journey.

A site I worked on recently targeted the promotion of a trade in a specific vicinity from the trading address. Using analytics we were able to take a quick look at the geographical data by choosing visitors > Map overlay to see where the hits were coming from. In consequence the area the PPC campaign targeted was refined, reducing spend on clicks and improving conversion rates. Outside of the world of the web this data also facilitates decisions made about other geographical based advertising. A reasonably high spend on directory advertising was proving to have comparatively low conversion rates so the budget would be better distributed in areas producing sales. This is applicable for small and large business, with higher traffic websites you will have more data to play with and in turn a bit more digging to do but the cost savings are greater and overall turnover should far exceed the investment in getting it right.

So, let’s take a look at the journey I mentioned earlier. Although it can be very difficult to track one visitors journey through the website (unless you have software such as LivePerson) it is possible to retrieve enough data to make informed decision. This is technique I developed while working at a very high traffic retailer in order to make recommendations about advertising spends both on the Internet and in the real world. The basics of the journey is as follows

Referral > Landing page > Most popular pages > Exit Page > External links

This collection of data alone can answer a multitude of questions. Referrals, can quickly answer the question of whether some of your paid marketing is worth the spend, you will often see hits directly from mail sites so to some extent you can monitor your mailshots. Where you might struggle to monitor the effect of your advertising from print media or anything without a direct link. There are a few ways around this and I’ll give you a hint, creating unique landing pages to your advertising allows you to track how many hits you obtain from, say a flyer. Possibilities also arise in usability, pushing your visitors to specific parts of the site based on what you know they have come to find.

Landing pages are good for monitoring where traffic has come from but also provide a window into what is appearing high in search engines or popular pay per click search terms. Organic traffic to certain landing pages shows these are probably the most optimised pages satisfying more unique search terms. Check your search engine placement using webmaster tools, use this information to improve other pages and products.

The pages that receive the most hits Most popular pages might be highly optimised but also may reveal good usability and navigation of the site for example, home pageadvertising, good linking structure. Again this might reveal answers regarding offline advertising.

Exit pages are vital in knowing where your visitor got off. Ideally a thank you page post checkout or the contact us page for a trader. Match this by recording other data, whilst a checkouts provide the facility to monitor conversions, 10 hits or exits from your contact us page followed by 10 phone calls or emails suggests a conversion rate.

External links are as important as internal links and depending on the function of the site, remember that analytics does not drop a cookie so I the visitor leaves the site for more information and comes back google cannot tell you this. External links are especially good for sites providing information, sites with adverting, sites with sister sites and products.

Bare in mind that journeys can only be measured between two places, if a visitor hyperlinks to another page on your site then google can track the time spent on the first.

Organic Search – This is the natural search traffic obtained through the websites indexed pages on a search directory. For example, the left hand side of google.

Paid Search – This is search traffic from the adverts that appear on a search engines page. For example, Pay per click campaigns.

External / Internal links – External links are the links on the the website that link to another site. Internal links link to pages within the site.

Traffic Sources – Is a bracket heading for all the traffic sources that can be measured by Analytics.

Conversions – Are the traffic that can be measured and acheive a sale or appropriate call to action.

Conversion Rate – Are measurements on how many conversions achieved compared with number of visits. For example, a search term acheives 10 visits and 1 sale, this will produce a conversion rate

Landing Page – Is the first page at which the visitor arrived at the site (not always the home page)

Exit Page – Is the page at which the visitor leaves your site.

Apple Mac Keyboard Twitter #hashtag bug – The key facts

As if it wasn’t annoying enough that on the Apple Mac Keyboard sometimes the @ sign and ” are sometimes not as displayed on the keys (mine is right in the Mac OS and wrong in my Windows XP environment) but just wait until you write your next Tweet and need to emphasis a word with a hashtag, where is it? this was only brought to my attention in the past week and reminded me that there were a few other characters I have been meaning to find without having to google it and then paste it into my work. Here’s a few useful symbols and characters.

# = Alt + 3
€ = Alt + 2
© = Alt + G
• = Alt + 8
And one just for fun
 = Alt + Shift + K

Thanks Nick Buckley for raising the #hashtag issue

Intoduction to Search Engine Optimisation – SEO Learn at lunch

Search engine optimisation is now far more than putting some keywords into a page and mimicking them in your meta data. Search engines have brains and combine a whole heap of site tests in order to assess where your site should appear on the search results.

Most importantly, it is vital that the content in your page is correct and reflects the pages purpose, this is not just in the text but also, the images should be named accordingly to reinforce the content and ALT Tags used to aid the visually impaired user. A good example of this would be a product on an ecommerce site. The product has a brand, possibly a model and what it is. This text will no doubt be on the page but the search engines will check the pages images to see if it matches the content and so imagery should be named accordingly.

In this example the image should be named Dakine_101_Rucksack.jpg the underscores allow the search engine to see the text as separate words and therefore understands exactly what it is. The ALT Tag should read Daking 101 rucksack.

Approach – Assessing the site

A good place to start is to access the site. I use Domain Tools to get an initial overview of how the pages are scoring and the Alexa page rank gives you an idea of your website overall placement out of all the websites in the world (more detail on the Alexa site) I then move onto the SEO Browser located on the right hand side of the whois lookup on domain tools.

By clicking on here you will get to see how a search engine views the site and what the true content looks like. In the top right hand corner you will see a percentage score for the site. By clicking on the I button on the top left of the browser you will see a break down of the score and what needs improving in order to achieve 100%

The SEO Optimisation notes on this page are broken down into the following categories; Meta, General, Keywords, Composition, Links, Images and Terms. All are very important and getting everything right will result a massive shift in search engine placement.

Note: Achieving 100% on this assessment is all well and good and is quite easy to do but the score must reflect your initial copy, content or purpose for the website. Getting this wrong will not attract your target audience and even run the risk of being seen as a spam site.

As touched upon earlier search engines are also very conscious of accessibility for disabled visitors. The Images category in the SEO Browser reflects some possible issues such as alt tags (alternative text) missing and also images not having height and width attributes assigned within the html.

At this point I would move to the W3C (Web Standards) website and use there tools to check the page for accessibility and also for correct use of html. The Markup Validation Service will identify missing code (often accessibility issues) and also errors in the code. Again two identical sites one with errors and one without would affect the websites position on the search engine.

Using Google as a benchmark is always good as search usage figures of their competitors does not even come close to that of Google, as you can see using analytical software on any website. To begin with, installing Google toolbar to your web browser will allow you to see the Google page rank of every page you visit marked out of 10. This is not only useful in accessing your own page but also that of your competitors.

For far more detail on page ranks and how they are achieved you can also use the webmaster tools in your Google account. The webmaster tools are generated when your Google sitemap is submitted and pages are indexed on the Google database. This service provides various assessments broken down into the following categories, Overview, Settings, Diagnostics, Statistics, Links, Sitemaps and Tools.

This sitemap should not be confused with a sitemap page within a website. These pages are designed to ensure there are link trails throughout your site and do help the spiders navigate your entire site but are not used to index your site on a search engine.

Sitemaps in another session!!

Note: Similar sitemap submissions are necessary for other major search engines including yahoo and msn.

So… knowing what we now know and lets say we have applied all our changes to improve naming conventions, errors, accessibility etc, how do we climb the search engines?

I like to work backwards and reinforce what we have already achieved. At this point it’s good to know and assess where your existing traffic is coming from. This can be easily identified with Google analytics or AWStats. and allows you to identify the terms that users are searching for and arriving at the site. With this information, greater density of keywords and terms can be added further in the copy and stressed back through the meta data page title etc as identified with our earlier tools. Also it is useful to quickly identify keyword and term frequency, a useful site for this is LinkVendor words appearing a number of times within a page are not always used in the Meta keywords, description and title and as a search engine does not understand subject matter these words should be considered. Finally, and this is one of my favourites SEMRush formally known as seodigger. Pop your domain name in here and it will reveal loads of search terms, where you appear on Google for each term and the traffic they generate. SEMRush are now providing the same for adwords keyword terms.

It is also good practise to look at your Google Adwords and your Google organic traffic as a cost saving exercise for your Adwords account and also to identify terms to work into your natural traffic sources but that’s a whole other project.

Final Thought – All this is useless if you make a number of changes at the same time as you will not know which has worsened or improved your placement also unless you monitor your progress you have no means of knowing if it is working.

Useful Tools

Also available from my head.

Sitemaps, PPC Campaigns, Analytics, quality linking, usability,

My experience of Social Media and how I predict the linking of online spaces and applications.

My first experience of online Social Media was Myspace. After being introduced to the promotional power of the platform through a friend in the music industry I thought I’d give it a go. Although I think if I am honest the the largest breakthrough for me in keeping in touch with my friends had to be in 1998 when I got my first mobile phone and discovered text messaging (this will become apparent later), I later discovered Facebook and used this for my personal social networking mainly because it excelled in the uploading and tagging of pictures which far exceeded the capabilities of Myspace. I had no need for flicker or other image banks because as far as I was concerned Facebook did it all and I soon reduced my usage of Myspace. I was aware of twitter and until recently didn’t see a purpose for a platform that merely mimicked the Facebook status field, although I was fascinated that it could be updated from a mobile phone whilst going about your everyday business.

It all became clear when I recently upgraded to an iPhone. I already used a PDA phone that integrated well with my PC applications but was always keen to take this further, the iPhone allowed me to do this. The free internet access made a huge difference but it was as I installed apps I realised the true power.

My prediction: Quite obviously we see trends in social media and if you read the magazines they will say this one is in and that one is out, which I believe is true to some extent. My prediction is linking, not just that of your online spaces but also the linking of your devices (which is why I mentioned the forgotten mobile phone earlier) and now apps that offer massive extensions to your device. Here is an early example; I use mapmyrun to work out how far I run, which in itself has become a social network site with profile and the ability to share runs and view others, but none of my friends are on Mapmyrun!! So I installed iMapmyrun on my iPhone which automatically maps my training using the inbuilt GPS then sends my data to the site when I complete my run, upon receiving the data the website then updates my tweet on twitter and adds it to a box on Facebook, Genius! And all I needed to do was hit save, a perfect example of the linking of web 2.0 and mobile applications.

So I have Facebook, I have myspace, twitter, mapmyrun etc, but I do not have the time to maintain them all. As an experiment I have taken this one stage further. I have set up my first blog to provide the link in the chain (in fact I think this will be my first post). In theory my twitter which I can operate from my phone now updates my Facebook status and is included in a mini feed both on my Facebook page and my blog, this is also fed by the app iMapmyrun which also populates a space on my Facebook. Facebook will also offer a direct link to my Myspace profile and each blog entry now offers the option to post to Facebook and the users can post each blog post to their own profiles using “share this”, now one update from my phone will spread across my own network. I also have plans for my Youtube and Ebay accounts! But I am aware of how much I have written! This will all be monitored with Google analytics installed on the blog and sitemaps regularly submitted to all major search engines.

A little bit round the houses but here is how I think this has implications on research. I recently researched QR codes, one of the largest mobile phone functions in Japan that despite been taken onboard by some large UK companies still doesn’t seem to have caught on. As I discussed with a colleague this in itself has research implications although I think it carries a greater message. It offers a choice to the user that they do not receive when they are stopped in the street, answer a call or a knock on the door. In an age where most now fear identity theft and not all are embracing shifts in technology, I believe it to be beneficial that the user now believe it was their decision to be forthcoming with information and this is where apps, applications and social network style platforms can play a role.

My final thought and an example of how this has been achieved is Pruhealth. I found out through the Martin Money Saving Expert website forum that I could achieve free gym membership if I signed up for Pruhealth medical insurance and became a frequent user. They have designed a point scoring system whereby the more points you score the cheaper your gym membership. The clever trick is that my Pruhealth account links (reoccurring theme) to my nectar card and Pruhealth know when I buy fruit and veg (I’m sure they know when I buy chocolate bars and pork scratchings too, but I don’t get points for that). Pruhealth also follow my ebay account and know when I buy sporting goods, again I’m sure they are not just watching my healthy purchases. Most importantly and in my case, every time I swipe my card at Nuffield Health Centre formally Cannons gym and for others it might be Virgin Active or LA Fitness they know about it. This has allowed for me to achieve £4 a month health insurance and free gym membership, but most importantly this is achieved because Pruhealth are safe in the knowledge that I am a low risk customer.