I’m often approached for some pointers in the area of Pay Per Click advertising and I start by explaining how varied the subject can be. I often read Googles guides, and other readings but don’t reach the end a whole lot wiser as every industry, every product even time of day, week or the weather effects a large campaign. I have decided my new advise approach should therefore be, how to not get PPC Marketing or advertising wrong rather than how to get it right.
So, where to begin? Let’s start with the setting up of the campaign as this is where you will begin. A common mistake from the outset is to follow all of Googles recommendations and have your advert appear for every associated word that refers to your product. It is good to think of every combination of words your customer might search but be careful not to include to broader terms especially if you do not stock the full range yourself. A brand that has a huge product portfolio will generate traffic but if you pull traffic through for broad terms there is no guarantee you will have to specific product at the specific price your potential customer is looking for. Broad terms often result in a low conversion rate. Having said this in an uncompetitive market this will be another story.
Ok, we’ve targeted our specific customer looking for a specific brand and a specific product in that brand range, the next thing they see is our advert on the right hand side / top of the search engine. All too often retailers go for a catch all advert for their entire campaign. This poses two problems, firstly, most customers want to know at the search engine stage if the retailer has the product and so this approach might lead to no click at all if a competitors advert supplies the required data. Secondly the customer clicks on your advert unsure as to what they might find, browses your site for a short while and then leaves, resulting in low conversion rates and a high spend. The odd wasted click here and there may seem insignificant on a small account but I have handled accounts from between a £500 to £2000 weekly spend, if these clicks aren’t turning into sales then you will soon be running at a loss.
Usability doesn’t just become important when the potential customer reaches your site, you are dealing with a savvy shopper that doesn’t wish to continue searching once on your website. You have used the right keywords, captured them with a good advert now clinch the sale by presenting them on a landing page with the product they’re after and at a competitive price.
Rather than just looking to the Google keyword tool as this will bombard you with every possible combination of key words know to man (well computer) you should use webmaster tools, google analytics and other 3rd party sites or tools to influence your choice of keywords. More detail on these in a later post.
All of the above should be done with measured targets in mind. Without bench marks there is no guarantee you are achieving a good ROI. I always stand by that PPC marketing is a short term fix and that the foe the bulk of the advertising or sales should not rely on PPC Campaigns. Your Pay Per Click should run alongside your SEO campaigns and other digital marketing, targets and goals should be set that work in synergy with a view to improve organic search conversions and digital marketing with a higher ROI. Remember some of the most innovative digital marketing costs virtually nothing.
If you have a large AdWords spend be sure to make use of your Google account manager, they are only at the other end of the phone and will work with you to improve your campaign. Be sure to provide a clear brief and if you doubt that they completely understand you brand do not ask them to make ad hoc adjustments to the wording of ads. They are extremely useful for performing repetitive time consuming jobs. Alternatively you can speed up your editing by using tools such as Google AdWords Editor, you can have more control over your adverts and if you are a whizz with exel can export and import files allowing you to work in a more familiar format.
Just a taster for now! But do ask more specific questions and I shall rage on additional posts.